August 2017, as barometers fell and the flood waters rose around Houston, Texas, healthcare administrators had plenty to think about. First and foremost was patient safety in an impending Category 4 hurricane. Then, they confronted operational challenges--how to maintain staffing needs and how to support stranded, overwhelmed, and exhausted medical teams. Availability of supplies in a just-in-time environment was compounded by the increasing needs of a population suffering injuries from the storm.
What they should not h...